24/7 Critical Support

Emergency Support

24/7 critical incident response for mission-critical system failures and automation emergencies.

Immediate Response

Contact Channels & Coverage

24/7 Emergency Hotline

Call: 1-800-NEXDYNE-911

For immediate assistance, call our 24/7 emergency hotline.

Emergency Email

[email protected]

For non-critical emergencies, you can email us.

Emergency Response Coverage

24/7 emergency support for critical situations including:

  • Mission-critical system failures
  • Automation process disruptions
  • Security incident automation response
  • Data recovery and system restoration
  • Performance degradation troubleshooting

Report an Incident

Emergency Report Form

For immediate assistance, call our 24/7 emergency hotline.

Response Time SLAs

Our commitment to rapid response ensures your critical systems are restored as quickly as possible. We adhere to the following service level agreements for emergency support.

Critical Incidents

2-Hour

Response Time

High Priority

4-Hour

Response Time

Standard Emergencies

8-Hour

Response Time