Scale RPA Across Your Agency

RPA Center of Excellence (CoE) Setup

One-off bot projects deliver limited value. A properly structured RPA Center of Excellence helps government agencies (federal, state, and local) scale automation enterprise-wide with governance, standards, training, and sustainable operations—turning RPA into a strategic capability, not just a tactical tool.

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Core Components

Four Pillars of a Successful RPA CoE

We establish all four components to ensure your CoE delivers sustainable, enterprise-wide automation

Governance Framework

Policies, standards, and decision-making processes for enterprise RPA programs

  • RPA governance charter
  • Project intake and prioritization
  • Change management procedures
  • Risk management framework

Development Standards

Technical standards and best practices for bot development and deployment

  • Coding standards and conventions
  • Reusable component library
  • Testing and QA procedures
  • Deployment and release management

Training Program

Comprehensive training curriculum for citizen developers and RPA professionals

  • Platform-specific training
  • Process analysis workshops
  • Bot development bootcamps
  • Certification pathways

Operating Model

Organizational structure, roles, and responsibilities for sustainable RPA operations

  • CoE team structure
  • Roles and responsibilities
  • Service delivery model
  • Support and escalation procedures

Our Process

CoE Setup Methodology

Typical timeline: 10-16 weeks from kickoff to operational CoE

1
Phase 1

CoE Strategy & Design

Duration: 2-3 weeks
  • Define CoE vision, mission, and success metrics
  • Design governance framework and decision processes
  • Establish CoE organizational structure and roles
  • Create 12-month CoE roadmap and milestones
2
Phase 2

Standards & Framework Development

Duration: 3-4 weeks
  • Develop bot development standards and conventions
  • Create reusable component library and templates
  • Document testing, deployment, and monitoring procedures
  • Establish security and compliance guidelines
3
Phase 3

Training & Enablement

Duration: 4-6 weeks
  • Develop training curriculum and materials
  • Conduct platform training for citizen developers
  • Run process discovery and analysis workshops
  • Deliver bot development bootcamps
4
Phase 4

Launch & Continuous Improvement

Duration: Ongoing
  • Launch CoE with initial project portfolio
  • Establish ongoing support and mentoring
  • Track KPIs and program metrics
  • Iterate and improve based on feedback

Governance Framework

Key Governance Elements

Essential governance components for sustainable RPA program management

Project Intake & Prioritization

Standardized process for evaluating and prioritizing automation opportunities

Deliverables
Intake form templateScoring criteriaApproval workflow

Change Management

Procedures for managing changes to bots, infrastructure, and processes

Deliverables
Change request processImpact assessment templateApproval matrix

Risk Management

Framework for identifying, assessing, and mitigating RPA-related risks

Deliverables
Risk register templateRisk assessment criteriaMitigation strategies

Performance Metrics

KPIs and dashboards for tracking RPA program value and health

Deliverables
KPI definitionsReporting dashboardsExecutive scorecards

Training Program

Role-Based Training Tracks

Comprehensive training curriculum tailored to different roles in your RPA program

Citizen Developer

2-3 days

Business users building simple bots

Topics Covered
  • RPA fundamentals
  • Platform basics
  • Simple bot development
  • Testing and deployment
Outcome

Build and deploy simple attended bots

Professional Developer

5-7 days

IT staff building complex automation

Topics Covered
  • Advanced bot development
  • Exception handling
  • API integrations
  • Performance optimization
Outcome

Build enterprise-grade unattended bots

Process Analyst

2 days

Business analysts identifying opportunities

Topics Covered
  • Process discovery
  • Automation feasibility
  • ROI modeling
  • Requirements documentation
Outcome

Identify and document automation opportunities

RPA Administrator

3-4 days

IT operations managing RPA infrastructure

Topics Covered
  • Platform administration
  • Security configuration
  • Monitoring and alerting
  • Troubleshooting
Outcome

Administer and support RPA platform

Team Structure

Recommended CoE Roles

Key roles and responsibilities for a successful RPA Center of Excellence

CoE Director

Overall program leadership, strategy, and stakeholder management

Full-time

RPA Architect

Technical architecture, standards, and platform governance

Full-time

Lead Developer

Bot development, code reviews, and developer mentoring

Full-time

Business Analyst

Process discovery, requirements gathering, and ROI analysis

Full-time

Change Manager

Stakeholder engagement, training, and adoption support

Part-time (50%)

Security & Compliance Lead

Security controls, compliance documentation, and ATO support

Part-time (50%)

Proven Experience

Our Team's CoE Experience

Our team members have established RPA Centers of Excellence at leading government agencies. These projects were completed during their tenure at previous organizations.

Federal Civilian Agency

Enterprise CoE serving 8 bureaus

Timeline

12-week CoE setup

Outcome

120+ bots deployed, $18M annual savings

Department of Defense

Command-level CoE with 15-person team

Timeline

16-week CoE setup

Outcome

200+ citizen developers trained

State Government

Statewide CoE supporting 25 agencies

Timeline

14-week CoE setup

Outcome

85 bots deployed in first year

Ready to Build Your RPA Center of Excellence?

Schedule a consultation to discuss your agency's automation goals and learn how a properly structured CoE can help you scale RPA enterprise-wide.

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