Service
We help agencies manage organizational change through structured programs using proven frameworks (Prosci ADKAR, Kotter 8-Step) with stakeholder engagement, role-based training, and adoption measurement—ensuring modernization investments deliver lasting impact.
Capabilities
Comprehensive change management services for government modernization programs.
We help agencies build stakeholder coalitions, executive sponsorship, and communication strategies that keep everyone informed and engaged throughout modernization.
We analyze how modernization affects processes, roles, systems, and culture to identify risks and develop targeted mitigation strategies.
We design role-based training curricula, hands-on workshops, and self-service resources that ensure users can effectively use new systems.
We track adoption metrics, user feedback, and system usage to identify barriers and continuously improve the change program.
Frameworks
We apply industry-standard change management frameworks tailored to your agency's unique context and needs.
Individual change management framework focusing on Awareness, Desire, Knowledge, Ability, and Reinforcement
Best For:
User-centric modernization projects requiring individual behavior change
Organizational change model emphasizing urgency, vision, empowerment, and short-term wins
Best For:
Large-scale transformation programs requiring cultural change
Three-stage model (Unfreeze, Change, Refreeze) for organizational transitions
Best For:
Process-focused changes with clear before/after states
Holistic model examining Strategy, Structure, Systems, Shared Values, Style, Staff, and Skills
Best For:
Complex organizational transformations affecting multiple dimensions
Activities
A structured set of activities to drive successful organizational change and ensure lasting adoption.
Change Champion Network
Identify and train change champions across departments to advocate for modernization
Resistance Management
Identify sources of resistance and develop targeted strategies to address concerns
Executive Governance
Establish steering committees and governance structures for decision-making
User Feedback Loops
Continuous feedback collection through surveys, focus groups, and help desk analytics
Celebration & Recognition
Recognize early adopters and celebrate milestones to build momentum
Sustainment Planning
Ensure changes stick through reinforcement, monitoring, and continuous improvement
Training
Multi-modal training approaches ensure users can effectively learn and adopt new systems and processes.
Instructor-Led Training (ILT)
In-person or virtual classroom training with live instructors for complex topics
Hands-On Workshops
Interactive labs using sandbox environments for practice with real scenarios
E-Learning Modules
Self-paced online courses with videos, quizzes, and interactive simulations
Quick Reference Guides
Job aids, cheat sheets, and step-by-step guides for common tasks
Train-the-Trainer Programs
Certify internal trainers to scale training across the organization
Just-in-Time Support
Help desk, chatbots, and embedded support during go-live periods